Cancellation and refund policy

The terms below describe how the unlock fee, cancellations and refunds are handled.

Your first message is free

Starting a chat and sending your first message costs nothing. You can stop at any time.

The unlock fee

• If we can help, we ask you to unlock the chat for a small fixed fee (currently ₹100, always shown before you pay).
• The unlock fee is credited against Pinkman’s service fee on your quote, so you don’t pay it twice.
• If we are unable to complete the task, we refund the unlock fee in full.
• If you cancel after unlocking and before we have started the work, we refund the unlock fee.
• If work has started and you cancel, we will tell you what has been done and what it cost, and the unlock fee is applied to that cost. Any remaining balance is refunded.

After you accept a quote

• If we have not started the work, you can cancel and we will refund what you have paid beyond costs already incurred.
• If we are unable to complete the task, we will tell you, and refund everything except official fees already paid to a government office or court, which we cannot recover.

Official and professional fees

Government fees go to the relevant authority and professional fees go to the advocate or professional, and are shown separately on your quote. Our service fee is also shown separately.

Complaints

If you are unhappy, contact us with your reference ID through the contact page. We record each complaint, look into it, and tell you what we found.

How refunds are paid

Refunds go back by the same method you used to pay, or another method we agree with you, and we record the amount and date against your request. Online payments are processed by Razorpay; we never see or store your card or UPI details.